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AI gets much better results than seeking out and solving problems. We concentrate enormous resources on correcting problems…[but] when used continually over a long time, this approach leads to a negative culture…[or to] a slip into a paralyzing sense of hopelessness …Don’t get me wrong. I’m not advocating mindless happy talk. AI is a complex science designed to make things better. We can’t ignore problems--we just need to approach them from the other side.
Thomas White
President of GTE Telephone Operations
1996
-From Vital Speeches of the Day, 1996
Online Resources:
Verizon web site
Site for ordering Vital Speeches of the Day
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