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AI Written Works: Article Detail |
Lessons from the field: Applying appreciative inquiry
Author: J Brittain
Editor: S Hammond , C Royal
Practical Press, Inc.
Plano, TX
Date: 01/01/1998
ISBN:
Pages: Chapter 13
Annotation: This chapter tells the story of Telesystems, an international leader in the development and manufacture of telecommunications hardware components. The company has a long history of using teams. The Design team was working on a new generation interface destined to provide the connection between current long distance transmission systems and emerging PCS wireless technologies. Approximately 9 months into the project, problems started appearing and deadlines started slipping. The manager tried a traditional problem solving approach, the result of which created conflict and anger and the slippage increased. About 11 months into the project, the manager, based on information from a consultant, decided to try Appreciative Inquiry.
The article follows the design team through the AI intervention and the results of the project. Telesystems now uses appreciative inquiry as its primary team development tool for all product design teams.
Citation
Brittain, J. (1998). Lessons from the field: Applying appreciative inquiry. Practical Press, Inc.. Chapter 13
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