Using AI and Quality Tools for Strategic Planning in Non-Profit Human Service Agency
SOAR Leads to Positive Futures Planning
Gerald R. Bernard, Ed.D.
Rutland Mental Health Services
Rutland, VT United States
Date 01/21/2009
Annotation: We utilized AI principles and SOAR (strengths, opportunities, aspirations and results) as the primary tool to develop a strategic plan. The process involved developing focus groups, and establishing a strategic planning meeting to develop the core goals of the plan. During the strategic planning meeting we utilized a number of Quality tools including interrelationships diagram, flowchart, and affinity diagram. The attachments outline the process we used to complet this project.
Online Resources:
American Society fo Quality
Resource Files:
Planning Process (doc )
Interview Questions (doc )
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