Gain without Pain: Improving Patient Safety, Patient Care and Employee Satisfaction through Appreciative Inquiry
Michael J. Feinson , Bernard J. Mohr
Innovation Partners International
Date 09/05/2006
Annotation: This document describes how Newark Beth Israel Medical Center redesigned a patient handoff process by using Appreciative Inquiry. The hospital has results (described in the case) which demonstrate improved patient safety and nurse satisfaction.
Online Resources:
Innovation Partners International
Newark Beth Israel Medical Center
Resource Files:
NBIMC Case IPI 9-5-2006 (pdf )
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