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About the Project ....
Project Documents:
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Roadway Express: Co-Creating our Future - Designing our 94 Now Network
(May 10, 2004)
Roadway Express held an AI Summit to develop visions, plans and stratgies to share best practices, best stories, and speed up change throughout the company. With over 24,000 employees around the country, how do we create methods for sharing our best practices? Everyone needs to hear the stories, share the ideas, spread the great works of people throughout the organization.
This video gives a snapshot of the enthusiasm, creativity, and innovation taking place at Roadway Express.
Watch the video
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| Tool- Practice Pack
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Roadway Express - A webcast on Creating and Sustaining Competitive Advantage
(Dec 2003)
The link below takes you to a slide presentation held on Dec. 19, 2003. Roadway Express sponsored a learning webcast for those interested in learning about how Roadway Express has used AI over the past several years to Create and Sustain a Competitive Advantage. This is a wonderful success story and well worth your time to listen to the audio portion of this slides.
http://www.aiconsulting.org/roadway/Roadway.htm
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| Tool- Practice Pack
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AI Summit worksheets--Roadway
(Aug 2001)
Roadway Express - AI Summit Design (doc )
This 21 page document outlines the process taken byt the CHICAGO HEIGHTS COMPLEX of Roadway Express:
Achieving Explosive Results to Ensure the Success of Roadway and the IBT through Engaging and Educating Each Other in the Fundamentals of our Business!
WHAT IS AN “AI” ORGANIZATIONAL SUMMIT?
This is not your typical planning meeting!
· The WHOLE SYSTEM participates — a cross-section of as many interested parties as is practical. That means more diversity and less hierarchy than is usual in a working meeting, and a chance for each person to be heard and to learn other ways of looking at the task at hand.
· Future scenarios – for an organization, community or issue - are put into HISTORICAL and GLOBAL perspective. That means thinking globally together before acting locally. This feature enhances shared understanding and greater commitment to act. It also increases range of potential actions.
· People SELF-MANAGE their work, and use DIALOGUE – not “problem-solving” - as the main tool. That means helping each other do the tasks and taking responsibility for our perceptions and actions.
· COMMON GROUND rather than “conflict management,” is the frame of reference. That means honoring our differences rather than having to reconcile them.
· APPRECIATIVE INQUIRY (AI) — To appreciate means to value—to understand those things of value worth valuing. To inquire means to study, to ask questions, to search. AI is, therefore, a collaborative search to identify and understand the organization’s strengths, its’ potentials, the greatest opportunities, and people’s hopes for the future.
· COMMITMENT TO ACTION — Because the “whole system” is involved it is easier to make more rapid decisions, and to make commitments to action in a public way—in an open way that everyone can support and help make happen.
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| Tool- Video and Film
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AI & Roadway Express
(2001)
Windows Media Player required for Video Clips listed below.
Roadway Express has embarked upon an Appreciative Inquiry that is changing the way they work and live. The video clips below are an example of an AI Summit in action at Roadway.
Streaming Videos:
Innovation
Communication & Engagement
Change & Leadership
Pride
Download Videos:
Innovation
Communication & Engagement
Change & Leadership
Pride
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Appreciative Inquiry is the philosophy that is all...
Appreciative Inquiry is the philosophy that is allowing us to engage the hearts, minds, and souls of our people -- all of our people. Only when we do that will we achieve breakthrough performance.
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We introduced the concept of Appreciative Inquiry ...
We introduced the concept of Appreciative Inquiry into our 'Breakthrough Leadership at Roadway' curriculum in 2000. Our senior managers have been enthusiastic about using this innovative approach to deal with some of our most pressing issues. It really does get everyone to focus on what's possible through interactive discovery and design sessions. The output has been amazing and provides a great map to desirable outcomes.
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