From Consultation to Influence
Institute of Development Studies
EnCompass LLC
Bethesda, MD United States
2001, Mar
Annotation: This study was commissioned by DfID to review international experiences of:
(1) public-sector reforms to foster stronger client focus in service delivery; and
(2) civil-society initiatives to demand improved services.
Two concerns guided this work. The first was to identify, on the citizen-initiative side, means of amplifying citizen ‘voice’, such that engagement with the state moves beyond consultative processes to more direct forms of influence over policy and spending decisions, service delivery, the monitoring of programme impacts, and accounting for public expenditure.
The second concern was to identify, in the context of public service delivery, those reforms that enhance responsiveness to clients, particularly the poor.
Online Resources:
EnCompass LLC
Resource Files:
From Consultation to Influence: Bringing Citizen Voice and Client Focus Into Service Delivery (doc )
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