AI in a Public Policy Change Process
Laverne D. Webb
EnCompass LLC
Bethesda, MD United States
2000, May
Annotation: * Client: Housing Services Department of City of Dubuque, Iowa
In the summer of 1998 relationships between many landlords and the City of Dubuque, Iowa were contentious. Rule making and enforcement around housing inspection standards had angered many landlords. A few had even demanded that David Harris, Manager of the Housing Services Department, be fired. Harris struggled with balancing regulatory and enforcement requirements with his strong desire to reinvigorate his organization with a customer service orientation. Harris says, “The public felt that we weren’t listening and that we didn’t care.”
* Issue: How to engage the entire community to deal with difficult and controversial housing issues
Late that summer the Dubuque City Council approved a Housing Services Department request for an ambitious program to strengthen customer relations. In the summer of 1999 they approved a second phase of this work to achieve a community-wide consensus on a 5-year strategic plan for the investment of over $20 million in federal and other funds for 2000-2005 for Housing, Community and Economic Development.
Online Resources:
AI Research eCenter
Resource Files:
Case Study (doc )
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