Creating a Culture of Service, Safety and Collaboration
Patreece M. Thompson
AIC Healthcare Alliance
2001
Annotation: This is a case study describing the 16 month process taken at St. Joseph's Villa, a life term care facility for religious women. They began with some work on policies and procedures for human resources and then expanded it into an AI process for nurse supervisors.
Online Resources:
AI Consulting
Career Concepts Inc.
Resource Files:
St. Joseph's Villa Case Study (doc )
Interview Protocol (doc )
AIC Healthcare Alliance Brochure (pdf )
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